Shipping policy

Thank you for choosing us! Please review our shipping policy below for details on how we handle orders and deliveries.

Processing Time

• In-stock items: Orders will be processed and shipped within 72 hours (3 business days) after payment is confirmed.
• Pre-order items: The estimated shipping time will be clearly stated on the product page. Please check the product details for specific timelines.

For orders to Southeast Asia, we use cross-border dedicated parcel services with a combination of land shipping and air shipping. The method will be selected based on efficiency and destination.

Shipping Fees

Shipping fees are calculated based on the weight of the items. The cost of shipping is already included in the product price, so there are no additional charges at checkout.

Delivery Time

Delivery times may vary depending on your location and the shipping method used. Please note that delays may occur due to customs, weather, or other unforeseen circumstances.

If you have any questions about your order or shipping status, feel free to contact us at [crystalshen@tencent.com].

Thank you for your understanding and support!